11/21/2023 0 Comments Onyx nail bar alliance hoursG-Organics Handcrafted Soap (Online Operated).Aesthetics by The Health and Wellness Collective.Floyds 99 Barbershop North Frisco Texas.and the door was locked as soon as we walked out of the door … more As a matter of fact the day that I was there (Friday)the salon was supposed to be open until 7:00 p.m. I’ve seen work coming out of the salon that looks amazing but to me what’s most important is customer service and while the owner was gone customer service was horrible. The day after she returned from vacation I noticed that she posted on her Facebook page a live video about how business owners and entrepreneurs deserve to have vacations and to be able to be sick without clients being angry which is very true but what else needs to be addressed is how the nail techs and staff treat their clients when she is away or any other time. I don’t blame her for taking a vacation because all business owners deserve them but part of being a business owner is also addressing customer complaints or issues once returned from vacation. It has now been 4 days since she is returned from vacation, she has not called me or responded to any of my messages that I sent to her on Facebook. The owner was on vacation so she is not at fault for the unprofessionalism and how far the nail techs were behind but a mutual friend of ours reached out to her to let her know what happened and she said that she would call me when she returned from vacation. The pedicures is turned out great but we were there a total of 3 hours and never got my nails done. An hour went by before the nail techs finally came to start our pedicures. 30 min later my friend showed up and we sat with our feet in water in the pedicure tubs for 45 minutes while the receptionist and the girl that was training kept adding hot water as ours kept getting cold. I knew the song that was playing and started quietly singing again and the same nail tech loudly said can somebody turn up the music as if they were trying to drown me out or get me to stop singing. One of the nail techs loudly said can somebody change the music to the girls at the front. As I waited for my friend to arrive music was playing and I was quietly singing to myself. I arrived a half an hour early for my appointment and was asked to have the pedicures done first so my friend joined me earlier than our scheduled Pedi appointment. The way I set up my appointment was to have a full set first and then have a friend join me for a pedicure after. I asked for them to be fixed and was basically feeling like a burden for something that was done wrong on the first place! The Bride to Abe’s hands were also being jerked around.This was my first time at the salon after hearing rave reviews about it and seeing their work and I got tired of getting mediocre pedicures and acrylics/gels at other places. I still left a 20% tip but i shouldn’t have. I got charged extra for gel, extra French tips, extra for length and extra for the dip powder underneath and i had them remove the gel bc of how displeased i was. My gel was bubbled up because it was put o n so thick, as well as uneven. I’m in town for my friends wedding, which is tomorrow, and both of our nails are a disappointment. For one, this place was recommended to me from someone who is a regular and sees kelly, but kelly wasn’t there (after an appointment was made requesting her 2 weeks in advance)and they messed up her nails as well. I usually don’t go to reviews but I wanted to enlighten on my disappointment. I tried to reason with the other manager once things simmered down and he wasn’t trying to hear me out! I too own a beauty salon in Houston and would never treat any paying customer so poorly! The whole staff was so nasty about the situation and I literally did nothing to receive such disgusting behavior! The police did nothing and I had to leave with my nails like in the picture! Terrible terrible experience. I didn’t leave, we called the police to sort things out. She then says she doesn’t care if I’m the customer and told the girl doing my nails to stop and I need to leave! MEANWHILE my nails are ruined because she was in the midst of doing them. She proceeds to tell me i can’t get my nails the way I wanted them and that I have to follow her way, I told her I was a paying customer and to please give me what we agreed on. My other hand was untouched due to the oh so rude lady with the mid length bob comes over and tells her something in their language. When I sat down the lady asked me if I wanted acrylic refill with black shellac, and agreed to do them as she files down all my nails on my right hand as you can see in the pic. I went in for a refill on a set I already had on (white powder). Terrible customer service, extremely rude staff.
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